Elaboración del manual de procesos y procedimientos aplicado al proceso de producción para el mejoramiento continuo de Hidalgo Broncano Cia. Ltda., de la ciudad de Riobamba, provincia de Chimborazo. Periodo 2013

Abstract

The objective of this research was the elaboration of processes, and procedures manuals applied to the production processes for the continuous improvement of Hidalgo Broncano Limited Company, of Riobamba city. In order to it was made an analysis and diagnosis of the company current situation in which it was evidenced the lack of processes, and procedures manual within which are the definition and documentation of the activities that realize in the processes in order to guide to the responsibilities of its execution in the develop of the same; and allowing to precise the logical sequence of each procedure and the responsibility of the staff that helps to the involved to optimize the resources, promoting productivity and guide it to the consumer satisfaction. Through the utilization of researching methods and tools, it was determined that one of the major problems that facing the production area is the waste and the lack of processes and procedures in order to specify the steps and the production activities. The elaboration of a processes and procedures manual applied to the production process of will allow to improve the quality of the activities into the processes of elaboration of a living room set. And it is concluded that this processes and procedures manual is a basic and fundamental tool for the efficient and effective performance into the production area that always enhances quality. It is recommended the implementation of a processes and procedures manual for the production of living room sets of the Hidalgo Broncano limited company of Riobamba city