Diseño de un manual de procedimientos para el Departamento de Talento Humano, del GAD Municipal de Riobamba, para el año 2017

Abstract

This research project called Design of a procedure manual for the improvement of the department of human talent of ADG municipal of Riobamba during the 2017 year has started with the planning made through the timeline for the information-collecting process, the format and writing of narrative tabs and flowcharts of each one of the procedures referring to the management of human talent was used. The methodology used is based on conducting surveys applied to public employees of this institution. Several problems were found such as the loss of paperwork, delay, and inefficiency in procedures, duplication of functions and waste of resources. For this reason, it was determined the need to have a technical tool that contributes to a better work performance for internal and external clients of this institution according to the demands of the public sector. The procedures manual will allow visualizing the activity tables and the flow diagrams of each one of the jobs of the human talent department. Consequently, the application of the developed proposal is recommended.