Manual de funciones para el mejoramiento del desempeño administrativo de la Compañía ORIENTOIL S.A, del cantón Joya de los Sachas, provincia de Orellana, periodo 2018-2023

Abstract

This dissertation work, manual of functions for the improvement of administrative performance of the ORIENTOIL S.A. company of the Joya de los Sachas canton, province of Orellana, during 2018-2013, aims to define correctly the functions and procedures that the employees of the institution must follow by improving the communication channels, as well as determining the activities in a specific way, responsibilities and the profile required to occupy each one of the workstations. As to the research methodology, the inductive and deductive method was used. Moreover, surveys were administered to each of the officials, in turn, this information helped to disclose the current state of the organization. Through the results obtained from the surverys mentioned above, it was possible to identify the lack of a document detailing the specific responsibilities for each of the working stations. Besides, the activities carried out by the employees have been affected because they are unaware of the extent of their competence; furthermore, the fulfillment of institutional objectives has been obstructed. In developing the diagnosis on the working efficiency of the officials, it was verified that when a worker is absent, and a substitute is entered, he or she does not know precisely what activities to do, which hinders the optimal development of the new official. It is recommended to apply the current proposal since the manual of functions will be developed by taking into considerations of each department and based on the requirement of each job post.