Implementación de un sistema de gestión de calidad, basado en Normas ISO 9001 al proceso de producción de calzado en la Cooperativa de Producción Industrial del Calzado Penipe provincia de Chimborazo, período 2014

Abstract

The present investigation is a “Quality Management System Implementation based on ISO 9001 to footwear manufacturing process in Cooperativa de Producción Industrial del Calzado Penipe Chimborazo Province, in 2014”. Its purpose is to analyze the current footwear manufacturing process condition and its quality since current competitive changing world demands quality as a basic warranty when getting a product or using a service. The information was provided by workers. It has a qualitative focus as neither manipulation nor stimulation had to do with reality. Techniques such as field trip, interviews, and written material review were used to gather data. Oral interviews were applied to each one of the workers. As a result, the lack of production records was evident hindering work due to footwear has been made empirically. Moreover, there is no quality policy, and quality objectives, that is way, workers do not work together. For the process evaluation, a flowchart has been developed which determines each workers’ general and individual activities. Having met all ISO 9000:2008 requirements, a document was structured-that is, the quality manual. In addition to this, a manufacturing process manual was done so that they can be implemented in the Credit Union to determine its efficiency and effectiveness. It is suggested that senior management take into account conclusions and recommendations so that preventive and corrective measures can be applied to improve each production area. Thus, the credit union economy and production will be increased.