Diseño e implementación de un programa de desarrollo organizacional para mejorar la gestión administrativa de la Empresa OZALNAMOR provincia de Orellana, cantón Fco. de Orellana

Abstract

The main aim of the current research is designing an Organizational and Administrative structure for the company “Ozalnamor”. It is located in Orellana, Francisco de Orellana Canton. The investigation has been carried out to strengthen the management, administrative, and operational processes, it will promote short and long term results in the consolidation of the organization. The methods used for this investigation were direct observation, interview addressed to the owner, surveys aimed at employees and customers. The qualitative methodology allowed to describe the facts of the problem that the entity is going through an internal analysis and a SWOT matrix where the lack of empowerment of the business philosophy by the employees, empirical decision making, lack of a manual and personnel training, and plans according to the functions were identified. For the development of the proposal, the execution of the organization chart was completed according to the company’s needs. The entrepreneurial philosophy, business policies, strategic objectives were also carried out. Likewise, a strategy for each objective that will give fulfillment to daily activities was proposed, being those measurable with indicators and detailing who is responsible to achieve the established goals and objectives. It is recommended to implement the organizational structure designed as a set of actions that can be revised and improved decision making in order to encourage commitment by all staff and thus achieve better results regarding the fulfillment of the institutional objectives.