Modelo de gestión por procesos para la Unidad de Tránsito, Transporte Terrestre y Seguridad Vial del GADM del cantón Carlos Julio Arosemena Tola, provincia de Napo

Abstract

It was proposed in the present thesis research a "Management Model for the Traffic Unit, Land Transport and Road Safety processes of the GADM in the Carlos Julio Arosemena Tola Canton, Napo Province", which it was developed with the purpose of contributing with fundamental tools that help improve the activities management by providing the proper services, mainly focused on an efficient management that is suitable for the users’ needs and continuous improvement, this research starts with a comprehensive analysis of the current situation, where several surveys were conducted to the Unit's users and collaborators. It could be observed that the Transit Unit does not have its own structure, in addition, a communication system is required, in Human Talent Management, a job descriptor is needed, not only for developing a recruitment and induction personnel strategy but also for a compensation and incentive plan, Besides that, It is required to make a proposal for vehicle registration, vehicular inspection and qualifying certificates issues, it was also determined that the service provided does not meet the standards that users are expected to receive. The proposal has presented actions to be carried out for each aspect of the Unit, such as: human talent management, administrative aspects, services rendered and technical - technological aspects. For this reason, it is recommended to implement the current process management model to provide a quality service.