Diseño de un sistema de gestión de calidad para cumplir con estándares de exportación a la Unión Europea en el año 2017. caso Corporación de Productores y Comercializadores Orgánicos Bio Taita Chimborazo.

Abstract

The present investigation is about a quality management system to meet the exportation standards to European Union in 2017 at Bio Taita Chimborazo Organic producers and Sellers Corporation (COPROBICH) in order to establish the relationships linked to the offer of the quality product. Survey and and direct observation were techniques used to gather information .The former was applied to the staff of the organization and the latter was used in the enterprise COPROBICH. Later, it was determined that this enterprise does not have a process with a procedure flow chart and function manual, that is why the exportation processes are not carried out correctly and the process repetition is evident. It causes delays in the exportation required to the European countries. According to the exigency in the European market we propose a quality management system focused on the exportation process. It is based on ISO 9001:2015 Norm, considering the necessities and requirements of the offer and supply to establish the improvements in benefit of the Corporation mentioned above.