Plan de recuperación de cartera vencida en la Corporación Nacional de Telecomunicaciones- EP de la provincia de Napo, en el cantón Tena

Abstract

This research is intended to develop an action plan for the total revenue and income retrieval of the account receivable for the past due service tax bills at the Corporacion Nacional de Telecomunicaciones from Napo in Tena city. It aims to draw strategies to remedy the current financial distress from the account receivablen for the past due service tax bills.The relevance of this study is that the research proposal represents an useful support tool for the manager and employees from CNT-EP from Napo in Tena city making decisions. The research methodology used to carry out this study accounts for a documentary research, the instruments and techniques used were the direct observation, the interview and survey which lead us to state the research proposal structure and the research goals achievement. The CNT-EP operation records were compiled and analyzed at first in order to identify the procedures for the credits and the corresponding retrieval procedures of the account receivable for the past due service tax bills. Thus, the study results gave us valuable information about the account receivable amount for the past due service tax bills and helped us to procced with the retrieval plan procedures. Therefore, we can conclude that this research is an important tool to face and remedy the current financial distress and to prevent them for the future success in the total revenue and income retrieval of the account receivable for the past due service tax bills and it is advisable to take it into account for management and making decisions at the Corporacion Nacional de Telecomunicaciones from Napo in Tena city and to improve the management and service effectiveness.