Reingeniería de los procesos de archivo y comunicaciones para mejorar la gestión del Decanato de la Facultad de Administración de Empresas, de la Escuela Superior Politécnica de Chimborazo, Período 2014.

Abstract

This research has been designed with the purpose of improving the management of the secretariat of the Dean of Business Administration School, so that the internal and external customer makes with greater ease and fluidity academic administrative procedures The quality of communication and the development of administrative processes will help users have better access to information and the time of the procedures are efficient. The essences of any organization are the values, principles, and attitude of the people who carry out each of the processes. The difference between these attitudes is customer satisfaction through proper treatment of information. It is obtained to design new business processes to the secretariat of the FADE. The tool used allows us to verify that there are shortcomings in the processes that have been implemented empirically, because there are no manual process also functions entrusted to people who work in secretary not been disseminated for execution. The design of the processes generates service quality and improves communication between the Secretariat and users. It has a better feel during and after your order or process, achieving this have a positive experience. The follow-up given to the major activities that have a direct relationship with the customer contribute to have a new vision of the service. So, that the processes every day to improve the management of the Secretary of the Faculty.