Diseño de un sistema de gestión de la calidad basado en la norma ISO 9001:2008, para la Empresa Lubrillanta, del cantón Riobamba, provincia de Chimborazo

Abstract

The execution of the following research aims to desing a Quality Management System based on ISO 9001:2008 for the company LUBRILLANTA Riobamba city, Chimborazo province. Talking into account that Systems Management is the set of phases together in a continuous process for identifying, understanding and managing interrelated processes contributing to efficiency and effectiveness in the organization in achieving its goals. Using techniques such as the survey, the list of diagnostic screening versus quality based on Standard ISO 9001:2008 and a FODA analysis, analysis of the current situation, where they showed the nonexistence of organization based on the standard was determined. Desing quality manual describing raised the requirements of Standard ISO 9001:2008 for a quality management system where indicators were established in line with reality and type of activity developed by the company. All this together will allow to monitor and evaluate the performance of the organization and its management system, so that continuous improvement is part of the organizational culture of the company. Thus, the management system proposed Quality constitutes the framework on which they can be managed and implemented alternatives, corrective actions or improvement projects, which will allow the company to lubrication and maintenance LUBRILLANTA leverage their strengths, providing while a service that fully meets the expectations of the end customer.