Diseño de estrategias para la recaudación de cartera vencida en la Empresa Pública Municipal de Agua Potable y Alcantarillado de Pastaza - EMAPAST EP de la ciudad de Puyo, provincia de Pastaza, período 2015

Abstract

The present research focuses on designing strategies for the collection of nonperforming loans in the Municipal Public Enterprise for Water and Sewage of Pastaza “EMAPAST EP”, reflected as a problem in the financial statements, the lack liquidity, where the volume of collection does not cover the annual budgetary bread (PPA), which dragging the annual operating plan (POA), thereby affecting the operation, maintenance, and new investments. Allowing know first- hand the reality, gathering information of the Direction Commercial Management of portfolio and collection area. The Nonperforming loans at December 31, 2015, it is $ 233,019.91; which represents the 96.21% of total customers grouped with these amounts. The company with the firm intention of achieving recovery of nonperforming loans must update the registry, using a format designed for the effect, strategy by bringing, the awareness with customers and the importance of honoring their debts with an attractive plan montly installment. Therefore, the project aims to provide strategies based on the means and resources actually the company has to achieve financial stability of the institution and reducing the delinquency rate that is in 28.48%, as it will allow the company recovers its financial operational capacity what support the implementation of the work and broaden the horizons of services in sectors of the community, at the same time allow the company recovers its financial operational capacity wath support the emplementation of the work and broaden the horizons of services in sectors of the community, at the same time that wich strengthens the trust of customers receive services quality time.