Auditoría de gestión en la Oficina Técnica Provincial de Registro Civil, Identificación y Cedulación de Orellana, provincia Orellana, año 2015

Abstract

This research Project was aimed to conduct a management audit the process of issuing identity cards to establish the relationship with attention to users attending the Civil Registry Office and identification of Orellana Province, 2015. The main reasons that led to this work were to determine the quality of care received by users, identify operational weaknesses and establish appropriate methods to optimize the use of human and material resources in the Civil Registry Office and identification of Orellana Province. With the develoment of this audit, a high percentage of efficiency, effectiveness and efficiency was obtained. The results show that the internal control system employing the Civil Registry Office and Identification of Orellana Province, demonstrating compliance with administrative procedures, documentation and risk. Communication between existing departments in the Civil Registry Office and Identification of Orellana Province, thus the efficiency is achieved. Policies, regulations, mission, vision that the Civil Registry is being fulfiled. The mission of the institution is focused on where you´re going and what you want to do, so if efficiently met. The process of issuing identity cards has a high confidence level so that the risk leve lis low, which shows that it is complying whith the recordkeeping process efficiently. Management indicators show that the efficiency, effectiveness and effectiveness of the Audit Management to the Civil Registry Office and Identification of Orellana Province, employed during 2015, has a high level of compliance and low risk. All these calculations allowed to obtain relevant reports to the Internal Control and on the other hand the final audit report.