Organización y archivo de documentación para mejorar la atención al cliente de la Unidad Educativa Experimental Compensatoria a distancia Monseñor Alberto Zambrano Palacios, de la ciudad de Puyo.

Abstract

Titling this work aims to: “Organization and documentation file to improve the customer service at the Unidad Educativa Experimental compensatory distance Monsignor Alberto Zambrano Palacios, Puyo city”, for the organizational support and internal and external customer satisfaction. The research seeks to raise a proposal that aims to improve the Organization and the documentation file in the Departament of Secretariat, where is generated in an effective and reliable information to improve customer service, thus giving a good corporate image, at the same time providing a timely service with quality and warmth for the community. This work will allow processing and using methods, techniques and tools more effectively, as well as also improve skills to manage documents that are generated in the institution according to the requirement, as well as they must also bear a training plan staff. He is recommended to the Steering Council enlargement and readjustment of the footprint of the Secretariat Department since the Department has considerable documentation of file which is a heritage of the institution. As also any coordination necessary for the implementation of the proposal since it will bring benefits to the institution what undoubtedly will improve care and to the satisfaction of the customer.