Las relaciones humanas y su influencia en la cultura de servicio brindado por los servidores y servidoras públicos del Ministerio de Turismo de Pastaza.

Abstract

This research work has for objective the human relations and their influence in the culture of the service provided by public servants of Ministry of Tourism of Pastaza. The methodology used was an observation form, the surveys, that were applied to users and civil servants which allowed to know the culture of service, their relationship and the level of care within the institution, which deepened in relevant topics that contributed to the research generated in each of the factors discussed appropriate solutions according to the institucional reality. The tools applied to the investigation were consolidated and contributing to the design of a practical guide to training, workshops, socialized to internal and external users. The proposal is based on the optimization of human resources, optimizing time and enhance the service provided and acceptable relationships within the institution. It is recommended for short-time the application of manual control and the practical guide to training for public servants of Ministry of Tourism of Pastaza in order to achieve the goals and improve interpersonal relationships and he culture of service for the users daily and continuosly.