Plan de mejoras de los procesos administrativos, para el fortalecimiento de la gestión institucional del Camal Frigorífico del Gobierno Autónomo Descentralizado Municipal del cantón Riobamba, de la provincia de Chimborazo

Abstract

The objective of this research is to develop a Management Processes Improvement Plan in order to strength the institutional Management in “El Camal Figorifico del Gobierno Descentralizado de Riobamba”, in Chimborazo Province. For this research a study and evaluation of the Camal place wheere animals are killed or burchered for food) situation were performed to gather information for the proposal which was implemented in this Production Unit, by apllying the deductive, inductive, analytical, systhenic and comparative methods; techniques and instruments such as direct observation and survey withthe purpose of optimizing response time, fluidity in the processes and defining the management processes of each one of the áreas involvedin this process. The ISO 9001:2008 tool was also used. Through the study, the different problems in the management organization were identified, for this reason it is necessary to strength the Institutional Management by implementing a management processes Improvement Plan which contributes to the work improvement, have a sequence of activities with responsabilities assignation, and with human talent identification. It is recomended that the Institution applies the Management Process Manual dor a proper management of documents, record, and files which can be monitored and evaluated in order to develop quality policies, continuous improvement mechanisms and a change in the behavior on the people who work in the Unit, Contributing in this way with multiple benefits focused towards efficiency and effectiveness.