Diseño de un manual de procesos y procedimientos, para la organización de archivo físico y digital, en la Caja Solidaria de Ahorro y Crédito El Rosal, de la parroquia Pastocalle, ciudad de Latacunga, provincia de Cotopaxi

Abstract

In the Solidarity Fund of Saving and Credit El Rosal from Pastocalle Parish, Latacunga city, Cotopaxi province has been developed the design of a manual of processes and procedures to the organization of the physical and digital file with the objective of improve the documentary organization, which comes from the activities that are executed in the entity. The processes that were considered to the development of the manual respond to the current needs of the Solidarity Fund because of the lack of a guide in order to the activities keep a sequential order and indicate the actions to follow to an adequate organization of the physical and digital documentation. The procedures have been designed within the generation, income, classification, registry, disposal and elimination of documentation according to the internal regulations that govern the performance of the movements of the Fund to achieve the objective of the manual. As a conclusion, a situational diagnosis is made to the Solidarity Fund of Saving and Credit El Rosal in which the non-existence of the process and procedure manual for the management of the physical and digital file is determined. With this in mind, the institution must assume the suggestions made in the manual, which will allow improving the document management by proposing agile and responsible processes to achieve the satisfaction of the members and a quality service with timely access to the information and efficiency in the administration of the aforementioned savings and credit institution.