Propuesta de un manual de procedimientos enfocado en la logística de servicios para mejorar la eficiencia organizacional en el Centro de Educación Inicial “San Mateo” de la ciudad de Riobamba.

Abstract

The present investigation aims to elaborate a service logistics procedure Handbook to improve the organizational efficiency of Centro de Educación Inicial “San Mateo”, since its staff do not know for sure their work, which is being done repeatedly. A qualitative and quantitative investigation was carried out. An interview was applied to the principal and surveys were applied to parents an collaborators. From the results, the procedure handbook was done, in which the objective, scope, profile, work and processes of each position were described. Thus, an extra value is added to the service and more allegiance and more clients are gotten. This handbook will be a guide for the authorities and collaborators, since it has guidelines of each one of the institution processes. It is recommended to train the staff about the procedure handbook so that it can be applied properly and it can be updated according to its further needs.