Diseño de un sistema de gestión de calidad mediante la aplicación de la norma ISO 9001-2015 para mejorar la productividad en las microempresas riobambeñas fabricantes de carrocerías de autobuses.

Abstract

A quality management system was designed applying the ISO 9001: 2015 standard and its respective implementation for bus body manufacturers microenterprises, here a quality manual is also prepared that can be used for various microenterprises adjusting to the organization's need. For the realization of this, several research methodologies have been combined, such as field research by raising indicators in the areas that comprise the organization, descriptive research that explains the development of bus manufacturing as observed directly within the organization and Empirical research that has been based on observation and the need to modify or couple certain manufacturing processes to existing ones. It also serves as a basis for the proper development of internal audits in order to identify the critical points within the organization and through this find the appropriate corrective actions for its improvement, in addition to having the organization prepared for certification audits, to comply with this with one of the requirements demanded by the National Transit Agency for the approval of new models. Immediate results have been obtained within the organization that has allowed this work to be carried out in it, optimizing the delivery times of the final product, taking full advantage of the materials used for the manufacture of buses, avoiding waste, reaching customer satisfaction and improving quality, of life of human talent that exists within it.