Diseño de un sistema de gestión de calidad basado en la Norma ISO 9001:2015 para la Empresa de chocolate artesanal “Estrella del Oriente”, ubicada en el cantón Carlos Julio Arosemena Tola de la provincia de Napo

Abstract

The present titling work consist in the design of a quality management system based in the technical standard ISO 9001:2015 for the Artisanal Chocolate company ―Estrella del Oriente‖ located in the Carlos Julio Arosemena Tola canton of the Napo province, it has as an objective provide with a tool for the quality management of the company. The applied methodology in the present document consist in the use of primary sources of information together with the research techniques such as surveys to the internal and external costumers, that allowed us the analysis of the current situation of the company raised by the groups of interest. It was found that the company did not have documented information on its processes, in addition to poor communication of business philosophy and poor quality control. After the analysis of the information, the proposal was made considering the structure of the technical standards regulations ISO 9001: 2015, the size of the company, as well as the planning of the processes so that the company takes a competitive position in the market, meeting the requirements and needs of its customers in a timely manner. In this way the quality management system with a successful administration translates into more efficient processes, timely decision making and error correction and satisfaction to the internal and external costumers. It is therefore recommended to the company the implementation of the quality system that will serve for its growth and consolidation in the market.