Diseño de un sistema de gestión de calidad para la Unidad Técnica de Control de Transporte Terrestre, Tránsito y Seguridad Vial del GADM - cantón Colta, provincia de Chimborazo

Abstract

This degree work aimed to design a Quality Management System for the Technical Unit Control of Land Transport, Traffic and Road Safety of the Municipal Decentralized Autonomous Government of Colta Canton, Chimborazo Province, it was made to implement a useful management system to improve the organizational performance and provide the service of registration, technical vehicle review, and quality enabling titles. The investigation starts from the analysis of the current situation of the Transit Unit, through the application of techniques such as interviews directed to the Head of the TUC-LTTRS-MDAG- Colta Canton and representative of the Unit of furniture and its computer system. After that, it was established that the Unit has a vehicle registration and technical review system called AXIS MOVIL 4.0. It is necessary to delimit the service provision processes, maintain direct contact with the user of the service, and it has also been shown that human talent does not. It commits the Unit because each one provides his service on a personal basis. With the results obtained it has been possible to make the proposal that consists of a quality management design based on the ISO 9001: 2015 Standard through the development of each of its requirements and the planning of its processes and interactions. Concerning the above, it is recommended that the TUC-LTTRS-MDAG-Canton Colta, the application of this International Standardization Management Standard, so that they can provide a quality service with efficient performance.