Propuesta para optimizar el proceso logístico en el transporte y las operaciones de exportación de la Empresa Maxban S.A, cantón Milagro

Abstract

The purpose of this study was to develop a “Proposal to optimize the logistics process in transport and export operations of the company Maxban S.A, Miracle Canton”, with the aim of incorporating alternatives that allow improving efficiency, effectiveness and effectiveness in the banana export For the construction and development of the research it was vital to rely on methodological techniques that allowed us to understand the possible causes at the time of carrying out the logistics process for sending the merchandise to Chile, this was achieved thanks to the diagnostic phase (interview, survey, observation ) the same one that was projected towards the areas of transport and export operations, providing recognition, analysis and evaluation guidelines to determine how the current logistics situation of the company is. In such a way that the execution of activities and development in the areas of the process could be felt directly, the direct relationship with the personnel and senior officials of both the exporting and importing parties; During the study carried out, an important parameter for research was also used, which is based on the evaluation of logistics performance (KPI), a method implemented to know the efficiency, effectiveness and operational effectiveness of the company. Once the diagnosis and evaluation was completed, an analysis was carried out in which it was found that in fact a large percentage of the areas immersed in transport and export operations, as a fundamental part of the logistics chain, present incidents at the time of execution. , among the most relevant, the high degree of activities developed empirically was determined, in other words the company currently lacks technicality and professionalism in its logistics process. Therefore, the implementation of alternatives that stand out to optimize the process in Maxban S.A. is recommended.