Plan estratégico para la Cooperativa de Ahorro y Crédito Minga Ltda., agencia Riobamba, provincia de Chimborazo

Abstract

The current research is a strategic plan for the savings and credit cooperative Minga Ltda., Riobamba agency, belonging to Chimborazo province, in order to become a fundamental tool and help in the decrease and control of past due loans, at the institution. For its development, surveys of the institution's business partner were conducted, and observation procedures were carried out throughout the entity. Among the findings, it was detected that they do not have a strategic plan for the recovery of the past-due portfolio and the lack of an updated regulation for the credits granting and debt collections that allow to keep an efficient process and therefore the decrease and effective control over portfolio. The strategic plan is mainly aimed at improving work processes in credit operations, which allow them to be better controlled and credit risks can be reduced, increasing their liquidity ratio. This research provides a window of opportunity for modernizing its credit policies and its operating system, which will increase the partners confidence and improve the quality standards in all the products and services that may be offered, thus achieving its efficient development. The Savings and Credit Cooperative called Minga Ltd. It is recommended to implement this investigation that will help to make the right choices within the company.