Manual de procesos y procedimientos administrativos y financieros para la Estación de Servicio “Simón Bolívar” año 2019

Abstract

The Manual of Administrative and Financial Processes and Procedures for the Simón Bolívar 2019 service station, located in the Simón Bolívar Parish Province of Pastaza aims to optimize economic, human resources, perform a general diagnosis of the operation of administrative processes and financial procedures that are applicable for the identification of those responsible within the Service Station. In the investigation, surveys applied to the employees and the business owner. It was evident the absence of a manual of functions which questions the veracity and reliability of the information, the lack of processes regarding the movements for the acquisition of goods and services. As part of the proposal, the personnel hiring process, fuel control, acquisition and accounting process with the respective flow programs were defined, including those responsible and the actions to be carried out. It is recommended to implement the Structural Organization Chart, Mission, Vision and the Manual of Administrative Processes and Financial Procedures to apply the steps established to assign real positions and responsibilities to avoid wasting resources.