La satisfacción laboral como indicador del desempeño de los empleados del Sindicato de Choferes Profesionales de Bolívar

Abstract

The current research work studies the work satisfaction of the staff of the Professional Drivers Union of Bolivar in order to know their performance and so, setting strategies to help improve the standards and have more committed workers and people who love their work. The methodology used throughout the research is inductive and qualitative, the type of research was descriptive, and the tools used were surveys addressed to the staff. The findings gathered demonstrated that the entity does not have an adequate historical record of its functioning, there is a high rate of work dissatisfaction due to the lack of training for the development of their duties, therefore the employees have a poor performance in their duties; then, a training plan is proposed by means of which the working environment will improve and at the time, their performance will be measured through the accomplishment of each and every objective, it aims the organization has a technical tool to help improve its productivity and the members of the union have better attention. This way it contributes to quality service, not to say that training to staff is necessary so that it improves the customer service. It is recommended to improve the historical record adequately, host and implement the training program stated in this work as institutional policy, and elaborate, socialize and implement a manual of functions, prior to a socialization with all the staff of the organization.