Estrategias para mejorar los niveles de satisfacción de los usuarios del Centro de Atención en Salud Integral en la ESPOCH

Abstract

The objective of the present degree work “Strategies to improve the levels of satisfaction of the users who come to the Attention Center of Integral Health in the ESPOCH”, has as purpose to solve the main structural problems that do not allow to provide a quality service, as well as analyzing the levels of satisfaction that students, professors, employees and staff have at ESPOCH. For this purpose, the model of a Quantity/Quality approach describing the characteristics of the medical service by means of the application of surveys to the external and internal users of the unit was used, a direct interview with the Head of the Medical Center, and a visit of direct observation, obtaining as a relevant fact the lack of budget that does not allow to make changes and improvements in the unit, reason why there is a lack of staff to meet the current demand, shortage of the medicines that each patient requires after being treated and lack of medical supplies that provide a better attention to the user, reason why there is a lack of staff to serve the current demand, shortage of the medicines that each patient requires after being attended and lack of medical supplies that provide a better attention to the user. Based on the information obtained was established the proposal that lies in the design of strategies to improve the levels of satisfaction of the polytechnic community where you can innovate the corporate image and achieve the attraction of users. It is recommended that this proposal be implemented in order to achieve greater scope within the institution.