Levantamiento de procesos y procedimientos de la Escuela Superior Politécnica de Chimborazo: en el ámbito del Vicerrectorado Académico

Abstract

The objective of this research work was to comply an analysis of processes and procedures of the Escuela Superior Politécnica de Chimborazo: In the field of the Academic Vice-rector, which based on the institutional requirement will allow it to be an important input for updating the Functional Organic Manual by Processes, instrument approved by resolution 571. CP.2017. For this research work, the qualitative approach, inductive method, descriptive research type, and field study were used. Additionally, the methodology approved by the Polytechnic Council (C.P) through resolution number 213 of April 16, 2019, was applied which allowed through a schedule to carry out the intervention of each unit for the collection of information concerning the different units of the Academic Vice-Rector, subsequently proceeded to identify the processes, subprocesses, structures, and procedures per unit, for which with the participation of those responsible for each process was interviewed to identify the activities that are carried out within each process, preparing an interview guide model that will be known later. Once the information was collected, the flow diagrams, procedures sheet and an explanatory document with a report format were elaborated in which the entire process was detailed, in addition to the preparation of the coded inventory of institutional processes, value chain and map of processes. Thus, based on the diagnosis made of the current situation of the units of the Academic Vice-Rector's Office, it was possible to demonstrate the lack of processes and procedures, as well as the lack of normalization, standardization, and control thereof, allowing through this proposal obtain an improvement in the internal management of the Academic Vice-Rector's offices. Therefore, it is recommended to the ESPOCH to apply management by processes, though the elaboration of a manual of processes and procedures institutions evaluating the management using indicators of results of each process and how these contribute value contributing to quality integrally in the ESPOCH.