Diseño e implementación de un manual de organización en la empresa “Comercial HD” cantón Quito, provincia de Pichincha, período 2020

Abstract

The present research project was carried out in a company called "Comercial HD" located in the province of Pichincha, where it was determined the absence of an organizational structure to delimit the functions and processes that the collaborators must carry out in their job position. The objective of this project was to design and implement an organization manual for "Comercial HD" through an organizational study to improve its administrative management. Therefore, a methodology with a mixed approach, and an exploratory, descriptive and explanatory level was applied to describe the problems encountered. In addition, a transversal design to collect the data immediately was applied, with a field and documentary type of research, which was necessary to carry out the theoretical foundation of the project. The study considered 16 workers of the company to whom a survey was applied and an interview to the owner of the company in order to obtain relevant information. According to the analysis of results, it was evidenced that the company lacks of an organic structure, an organizational philosophy and its functions are not efficiently performed. For this reason, a model of an organizational manual was proposed and it was concluded that its implementation will have a positive impact on workers and the organization, therefore, the immediate implementation of this organizational manual to improve the management and development of the organization was recommended