Auditoría de calidad a la empresa Fasnet Cía. Ltda., de Riobamba, periodo 2021

Abstract

The main purpose of this research was to develop a Quality Audit applying the ISO 9001:2015 Standard to the Company Fasnet Cía, Ltda., of Riobamba city, Chimborazo province, in 2021. The Quality Audit seeks to evaluate the performance of the procedures in the company. The methodology used in this research involved direct observation in identifying the first problems of the company. Regarding techniques, a survey and an interview with the general manager were necessary using questionnaires. Finally, the ISO 9001:2015 Standard was the basis for collecting consistent, pertinent, relevant, and sufficient data and information and carrying out the respective checklist. After getting the checklist, it was possible to determine 35% compliance with the standard and 65% non-compliance. Based on these findings, corrective actions were proposed. Each non-conformity detected was explained with its respective reason and preventive or corrective action. Carrying out an internal control to provide security in the processes performed daily in the company is essential. This internal control must consider the company's norms, procedures, laws, regulations, projects, and goals to protect its resources and prevent possible non-conformities in its functions. In addition to this final recommendation, it is necessary to set objectives and quality standards, for which it is crucial to implement a quality manual to improve the internal procedures, correct understanding of legal requirements, continuous control, and identification of the needs of the interested parties