Propuesta de un manual de procesos logísticos para las operadoras de transporte de carga pesada – caso: Transres Cia. Ltda. del cantón Shushufindi.

Abstract

The objective of this study was to propose a logistics process manual for the heavy transportation company TRANSRES Cía. Ltda. in Shushufindi canton. The methodology used was based on a mixed approach, combining quantitative and qualitative approaches, and an exploratory and descriptive study was carried out to develop a logistics process manual for the heavy transportation company TRANSRES Cía. Ltda. In this sense, inductive, analytical and synthetic methods were used. The research was non-experimental and cross-sectional and was conducted from September 2022 to March 2023. Observation, surveys and interviews were used to collect field data, such as logistics processes and customer satisfaction. In addition, relevant bibliographic sources were consulted. The study population included 14 employees and 9 client companies, and instruments such as observation sheets, questionnaires and interview guides were used. 64% of the respondents determined that there is a lack of communication between the logistics department and its employees; also, half of the surveys indicated that the activities to be carried out are not well defined and therefore do not have established logistic processes, resulting in delays and non-compliance, generating losses for the company. It was concluded that the manual will facilitate the work and improve the efficiency of the activities, consequently, the implementation of the manual was recommended in order to strengthen the quality of service.