Diseño de un sistema de gestión de calidad basado en la norma ARCSA-de- 067-2015-GGG para el cumplimiento del proceso de producción en la Empresa el Salinerito

Abstract

The objective of this study was to design a quality management system based on the ARCSA-DE-067-2015-GGG standard for compliance with the cheese production processes in the company "El Salinerito". A quantitative, non-experimental, observational research was conducted with a descriptive approach. A checklist of the verification guide of the resolution ARCSA-DE-067-2015-GGG was used to verify compliance with the items of Good Manufacturing Practices (GMP) during the production processes of artisanal cheeses. The guidance was applied during the initial audit and subsequently in the verification audit. The cheese factory "El Salinerito" is a microenterprise that was created by entrepreneurs from Salinas Parish, Guaranda city, committed to the national and international population in offering safe quality food products and has taken the first step to comply with the established resolution ARCSA-DE-067-2015-GGGG for the future. In the results obtained, an overall compliance of 67.47% was obtained. 30% of the chapters reached a low level of compliance and 54 nonconformities were identified that are 2 critical, 18 major, and 34 minors. With 40% predominating the average level of compliance and 30% of the chapters with a high level of compliance. The chapter on raw material and input (83%) and production and operations (80%) were the highest percentages of compliance. It was concluded that the design of the quality management system led to an increase in compliance with the items of Good Manufacturing Practices in the company "El Salinerito". It is recommended to create an incentive system for the commercialization of products manufactured by companies certified in quality, in this way companies are encouraged to obtain GMP certification.