Una aplicación web para el apoyo de toma de decisiones en el proceso de Titulación de la Carrera de Software - Espoch

Abstract

The ESPOCH-Software Degree Commission did not have sufficient information to facilitate decision-making, since they lacked a technological tool to support the execution of their tasks; As a consequence, it was difficult for its members to follow up on the graduation process. In this work, a web application called "IMAK" was implemented, designed to support the decision-making of the Degree Commission. The methodological approach of the study was of an application type, since data analysis techniques were selected and used to generate valuable information, using the CRISP-DM methodology; In addition, the web application was developed using Scrum in a total of eight sprints or iterations. The variables of user satisfaction, system quality, information quality and use were considered in the evaluation of the web application, which were estimated with a structural equation model through a partial least squares analysis (PLS-SEM). The test results demonstrated the validity and reliability of the indicators selected to measure the variables. It was determined that the quality of the system and the quality of the information had a positive influence on user satisfaction, as opposed to use, which had a negative influence. However, with a value of  = 0.05, no relationship was found to be significant and the power of the dependent variables to predict the dependent variable is weak, according to the value obtained from the coefficient of determination R^2.