Implementación de un sistema de gestión de red basado en FCAPS para la prestación del servicio de acceso a internet de la empresa Intertec del cantón Riobamba.

Abstract

The Internet Service Provider company Intertec does not have an adequate network management of the Internet access service, causing problems in its quality and availability, affecting the detection and resolution of failures, in addition to the decisions made by the management, is carried out almost empirically, therefore, the objective of this Curricular Integration Work was to implement a network management system based on the FCAPS management model for the provision of the Internet access service of the company Intertec in Riobamba parish. In the methodology, a sequential design was used, where initially the management needs of the company were formulated through interviews with management, then the parameters for the implementation of the FCAPS model were investigated; with these data we proceeded to develop network management policies, which provide a guide for the implementation of the management system. Complying with this methodology, the Nagios Core monitoring software was implemented in addition to other tools, where it focused on complying with the established policies based on the FCAPS model, in this way the Intertec company was able to obtain a network management system for adequate monitoring. of the Internet access service. Therefore, it is concluded that a network management system based on the FCAPS model could be implemented through the development of policies to comply with the parameters of the five functional areas of the model, this could be observed through a table where specifies the level of enforcement that has been given to the policies.