Diseño de sistema de gestión de calidad basado en la Norma ARCSA-DE-067-2015-GGG para cumplimiento de requisitos y procesos en la Empresa Santa Martita

Abstract

The main objective of this research was to design a management system manual for good manufacturing practices (GMP) based on the standard of the Agencia Nacional de Regulación, Control y Vigilancia Sanitaria (ARCSA-067-2015-GGG), for compliance with the requirements and production processes of the Santa Martita company located in San Juan parish, via Guaranda km 11 in the Guabug community. For the development of the study, the field methodology was applied, and the compliance checklist recommended by the ARCSA -067-2015-GGG standard was used, as a first step an analysis of the current situation of the company was carried out, through technical visits, interviews, dialogues with the company's personnel, each job was evaluated, especially in the processing of single cream. As a result, it was obtained that in the company there were critical points, especially in the process of obtaining single cream where there are neglected, dirty areas, without signage, and with a high risk of cross-contamination. It was concluded that it is necessary to implement the management system manual of good manufacturing practices and with the theoretical contribution of several investigations on the guidelines of the ARCSA -067-2015-GGG standard, create the standardized operating procedures (SOPs) that will be a guide to improve the quality of the product, especially the area of single cream processing. It is recommended to hold technical talks on the implementation process and the importance of applying the GMP management manual for the benefit of the entire company because the application of the manual will guarantee the safety of processed foods and improve competitiveness at the local and national levels.