Modelo de gestión administrativo - financiero para el Hotel Versailles de la ciudad de Ambato, provincia de Tungurahua, período 2023 – 2027

Abstract

At Hotel Versailles, the absence of a function manual for the operating units has led to a duplication of tasks. In the financial area, the lack of an analysis of financial statements has resulted in decision-making based on empirical approaches. This situation has generated problems in the decision-making process; therefore, the objective of this research was to develop a financial administrative management model for Hotel Versailles of Ambato city, Tungurahua province, for the period 2023 - 2027. The methodology applied in this study adopted both a qualitative and quantitative approach. A cross-sectional experimental design was used, in which the mentioned variables were not manipulated and was carried out within a specific period. The population was based on the Hotel staff, and various methods, techniques, and instruments were used for this purpose. Interviews were conducted with the owner-manager, and chief financial officer, and a survey was applied to all hotel workers and clients. These methods allowed the collection of qualitative and quantitative data that supported the development of the research. Through this methodology, it was identified that the company lacks a financial administrative model. It was found that the employees are not familiar with the company's objectives; concerning financial information, the absence of a financial model that would allow an evaluation was observed. In addition, it was noted that payments to suppliers are not made on time. It is concluded that the hotel has deficiencies in both its administrative and financial organization. Therefore, a financial administrative management model is proposed that includes strategies adapted to business needs. This proposal is expected to contribute to development by providing a more solid and effective organizational framework