Análisis operativo de la cadena de suministros de la empresa Total Home periodo 2023-2024

Abstract

Total Home, a company specializing in the distribution of household appliances, faces several critical issues: insufficient storage capacity, disorganized storage area caused by staff mishandling delivery orders, improper stacking techniques, and inadequate cleanliness in the distribution center. These deficiencies suggest a failure to effectively implement the 5S methodology. This Integrative Curriculum Project aimed to examine Total Home’s supply chain and evaluate its efficiency in distributing products in Riobamba for the 2023-2024 period. To assess the current state of 5S methodology implementation, researchers interviewed distribution area staff and used an observation form based on the 5S methodology to gather data on the household appliance distribution process. The assessment revealed several issues, including deficiencies among company personnel and inadequate storage spaces. There was a lack of safety equipment for handling appliances. Additionally, the storage area needed organization, including proper signage and relocation of merchandise. It was also necessary to acquire safety equipment for personnel and machinery to move large items. In summary, the study identified distribution quality management and product dispatch as the most vulnerable processes within Total Home's supply chain.