Gestión ergonómica en las áreas de atención al cliente y cajas de la Cooperativa de Ahorro y Crédito 9 de Octubre agencia Latacunga, aplicando el método rosa y rula

Abstract

An ergonomic assessment of the customer service and cashier areas of the Latacunga Agency 9 de Octubre Savings and Credit Cooperative was conducted using the Rapid Office Strain Assessment (ROSA) and Rapid Upper Limb Assessment (RULA) methods. This research focuses on identifying and managing ergonomic risks to improve the health and well-being of employees. Data on employee discomfort and pain were collected through surveys and technical interviews. Results showed that 67% of workers had high ergonomic risks, and 33% had an extremely high- risk level, indicating the need for corrective and preventive measures. Sixty-seven percent of workers experienced neck, shoulder, and wrist/hand pain or discomfort in the past 12 months, and all workers experienced upper back discomfort. Discomfort ranged from mild to severe, with no very severe cases. Non-ergonomic conditions, such as awkward postures, poorly designed equipment, and repetitive tasks, affect employees' quality of life, increasing absenteeism and employee turnover. To manage these risks, preventive management programs aimed at reducing the occurrence of occupational diseases are recommended. This model plan includes measures to improve ergonomic conditions and ensure a safe and comfortable work environment for employees, improving organizational efficiency and customer service quality.