Diseño de un modelo de gestión logístico para la empresa “Grúas Chimborazo"

Abstract

The main objective of this research work was to design a logistics management model for “Grúas Chimborazo” company; with the purpose of supporting this company in the improvement of existing internal and external logistics processes, thus providing a service with greater agility, quality and efficiency, in addition to optimizing the benefits and sustainability of the company. The research was carried out at the company's headquarters located in Riobamba city. The information was collected with the help of surveys of the company's customers, interviews with both administrative personnel and employees, and an observation form for warehouse personnel. All these research tools were essential to define the different types of logistic management problems that negatively influenced the efficient development and organization of the company, additionally, information was collected on the types of strategies that the company plans to improve, in order to raise its quality of service. The company “Grúas Chimborazo” was going through certain complex situations due to the lack of a specific logistics management model, which caused delays in transportation, delays in customer service, lack of training in the logistics area, lack of route management control, among others. Finally, these problems were covered, proposing strategies at the company, transportation, personnel training and route management levels. All these strategies aimed at optimizing and reinforcing the company's logistic processes, also several recommendations were made to offer a service with high quality standards for the users of “Grúas Chimborazo” company.