Metodología para la Implementación de la Norma ISO 9001-2008 en la Asociación de Productores de Plantas Medicinales de Chimborazo JAMBI KIWA-Riobamba.

Abstract

In the present document the development and application of the Methodology for the Implementation of the ISO 9001-2008 norm at the Association of Producers of Medicinal Plants of Chimborazo Jambi Kiwa Riobamba are shown to establish systematic processes and define the procedures and work instructions as well as applicable records which will regulate the performance of the production, transformation and commercialization activities of the medicinal plants, the products manufactured by the enterprise. Carrying out a general investigation, whit the help of the personnel working at the enterprise, it was possible to carry out the diagnosis of its actual situation which served as a basis to establish the work division into three important processes such as: governing, operating and support processes which report the disposition, sequence and intervention extent whit the product and client. Whit the development of the system the process characterization is defined which shows resources generated at interacting processes at the moment of carrying out activities for the management system. In the development of this document the quality manual is described which shows how the APPMCH Jambi Kiwa applies the requirements disposed by the ISO 9001-2008. Norm so that in all the areas of the enterprise may be a higher efficiency and be able to meet the needs required by the clients ad through the continuous improvement the enterprise may control the records of corrective and preventive actions and improvement opportunities.