Elaboración de una Guía para el control de calidad en la alimentación hospitalaria en el Instituto Ecuatoriano de Seguridad Social (IESS Riobamba) basándose en el Sistema de Buenas Prácticas de Manufactura y la Norma INEN ISO 9001:2008.

Abstract

A Guide was developed on quality control in the Hospital feeding in Instituto Ecuatoriano de Seguridad Social (IESS Riobamba) based on th e s ystem of Good Manuf acturing Practices and INEN ISO 9001: 2008 standard. For lifting the baseline verification of Good Manufacturing Practices used for establishments that provide collective feeding and a checklist based on specified standard s applied to Nutrition and Dietetics Department which is responsible of foodservice, in addition a satisfaction survey was conducted in patients with a longer period to four days, and samples were take n for microbiological analysis of the areas: preparation of food an d beverages, laundry area, st orage area and food storage and sanitary , was included to volunteers, using Compact Dry chromogenic plaques . The result of compliance with Good Manufacturing Practices was 49%, regarding microbiological analysis 4 of the 5 are as, food and drinking water and purified compliant with the regulations . The results of the satisfaction survey applied to patients showed improvement opportunities that should be considered in the quality of service provided by the Department o f Nutrition and Dietetics IESS. It is proposed to use this guide as a basis for the implementati on of Quality Management System, considering the limitations of the organization.