Desarrollo del Sistema de Registro y Atención a Incidentes Informáticos en la Cooperativa Fernando Daquilema

Abstract

Registration System and Incident Response Computer in the Cooperative "Fernando Daquilema" Credit Union was developed to improve the inner workings, so that an analysis of the current state of computer incidents was conducted through surveys whose results were analyzed and classified determining the weaknesses of the cooperative to not have an automated process for managing incidents. To implement the system modules and compliance objectives Scrum development methodology was used. And various technologies such as the Java programming language, development framework PrimeFaces, Database PostgreSQL 9.2, Netbeans IDE 8.0 development JBOSS and 7.1 Web server. Based on the analysis of the current situation of the company, it was determined that 51% of officers of the Credit Union to perform the process manually, it takes them 30 minutes to solve your incident, and the system 84% of them officers It takes 5 minutes, so that the inner workings improved from 59% to 62%. The conclusion is that the implementation of the Registration System and Computer Incident Response, improved the internal functioning of the "Fernando Daquilema Credit Union”. It is recommend to use the system to solve the incidents with bank managers.