Desarrollo de la metodología para la implementación de la Norma ISO 9001-2008 en la empresa textil creaciones amiguitos en la ciudad de Riobamba.

Abstract

This research contains real and reliable technical information focused on the development of the methodology for the implementation of ISO 9001-2008 in the textile company “Creaciones Amiguitos” of Riobamba city. The research process begins with an analysis of the current situation of the company. Where was evident lack of documentation, procedures and quality controls in each of the activities of the company, and to ensure the effectiveness of a quality management system? The quality manual ISO 9001-2008 was developed based that its policy and objectives as detailed structure, processes and responsibilities. For lifting procedures, work instructions and applicable to the company records the sequence and interaction of processes in order to give guidance to improve the performance of the activities necessary of the policy and operational management of the company was determined, designed to meet the requirements and demands of the client, to get a quality product and take the organization to continuous improvement, reducing problems and obtaining a method of effective work. This study sought an alternative to ensure the company’s compliance with the requirements of its customers by incorporating quality in its production process to implement a management system such as ISO standard 9001-2008.