Diseño de un modelo de gestión de calidad basado en las Normas ISO 9001:2008 para APICA Asociación de Trabajadores Apícolas Autónomos Cacha, de la parroquia Cacha, cantón Riobamba, provincia de Chimborazo

Abstract

This research aims to propose a Model of Management and Quality System based on Norms ISO 9001-2008 in order to optimize resources and better productive process of microenterprise. The used methodology was direct observation and surveys which determined the current situation of the microenterprise APICA related with all internal and external members of itself, besides, it was observed the lack of this tool which helps to reach goals and targets. Management and Quality Sistem is based on eight main stages of the Norm ISO 9001-2008 which will let the enterprise pot in practice to better organizational development and it will be used like a basic tool for microenterprise and improve every single productive process and increase production for both national and international market. Microenterprise is recommended to implement this Management and Quality System which will contribute to reach goals and targets established and total customer´s satisfaction. Besides, directives will be able to make decisions timely related scant production of honey for market and fulfill the customer´s requirements.