Diseño de un Modelo de Gestión del talento humano para la Compañía Galán y Miño Express Cía. Ltda., de la ciudad de Riobamba, provincia de Chimborazo

Abstract

The research is a proposal and a design of a Human resources Management Model for the Galan and Miño Express Limited Company, in Riobamba city, Chimborazo Province, optimizing the Human Resources and increasing the levels of efficiency, effectiveness, economy, ethics, fairness and personnel manners. It is intended to diagnose deficiencies and weaknesses that hinder the staff performance and management through questionnaires. Fundamental aspects related to the proper procedure of the Human Resources Administration such as processes to integrate, organize, reward, develop and supervise personnel, as well as development of manuals for each procedure that contains objective, scope, procedures, responsible, documentation and flow charts are presented in the proposal for the practical guide which helps to improve the job performance in the administrative and operational areas in the company. The application of this model of human resources will be a very important tool which will address the management, department heads, and supervisors to take better decisions and involve all the company members to achieve the goals and objectives in a united and planned way, providing customers and suppliers a quality service; therefore, it is recommended the guide`s immediate application.