Diseño de un Sistema de Gestión de la Calidad basado en las Normas ISO 9001: 2008, para la Facultad de Mecánica de la ESPOCH, ciudad de Riobamba, provincia de Chimborazo

Abstract

The present research work is the Design of a Quality Management System for the Faculty of Mechanics of ESPOCH, Riobamba city, Chimborazo province, with the purpose of meeting quality standards, raising the satisfaction of stakeholders and generate a quality organizational culture, using as a tool the ISO 9001:2008 standard. The proposed management system takes into consideration the policy, quality objectives and quality manual applying to all the processes and procedures of the faculty with the objective of achieving the satisfaction of the requirements of the stakeholders, it will keep the Quality manual, since it constitutes as a guide of the management system with the requirements of ISO 9001, which will allow the detection of shortcomings and improve processes in the administrative and academic area, besides contributing in the identification of processes that generate a greater Institutional image, defined and standardized procedures that help to fulfill the proposed objectives. It is recommended to disseminate, implement and evaluate the quality management system that has been carried out for the faculty in order to provide quality service, contributing to personal and professional development in compliance with the principle of total quality and Continuous Improvement.