Auditoría de calidad a la Empresa “MOCEPROSA S.A” en base a la Norma ISO 9001:2015 de la ciudad de Riobamba, provincia de Chimborazo, período 2015

Abstract

The objective of the present investigation is to conduct a Quality Audit at Moceprosa S.A in 2015, in order to evaluate the effectiveness and degree of compliance of the Quality Management System with ISO 9001:2015; for this reason the deductive method was applied using the ISO Standard and the legal regulations of the institution; the processes were evaluated through direct observation, checklist, interviews and surveys of administrative and service personnel; findings were identified as quality objectives that have not been communicated to all staff; for this reason the staff are not aware of the effect of meeting the requirements of the GSC by avoiding its efficiency; the use of the infrastructure and the environment in which the processes are operated are not controlled in entirety, when planning the internal audits, the company does not verify the conformity of the requirements; through the proposal, it is recommended: socializing with all the personnel the GSC where the information is provided and the proper management of the same; the way in which each process will be evaluated on the basis of the regulations; placing quality policy in visible places, creating constant training planning, this will help for a future International Certification.