Generación de una nueva cultura organizacional que permita fomentar mayor rentabilidad a la Estación de Servicios de la Gasolinera Politécnica GASPOCH periodo 2012

Abstract

A propos a lof a new-organizational-culture generation allowing GASPOCH gas station to get more profits has been designed. This is useful tool for its economic growth. The producing-unit-staff`s values were evaluated such as: leadership, communication, punctuality, team work which represent an important fact inside the organizational culture. It is essential the gas station autonomy when making decisions and a development manual detailing functions to be accomplished by the staff so that functions can be done efficiently. The new organizational culture proposes permanent professional training and motivation to get positive attitudes and a good work environment. In addition, a training planning for the customer´s service, strategic planning, and administration and organization areas is proposed. Thus, the staff will carry out their duties efficiently. Consequently, high levels of efficiency, effectiveness and productivity from staff will be gotten, improving work and economic environment in this gas station. It is recommended the application of the technics mentioned above to generate a new organizational culture for the gas station getting a better development and good results from staff. As a result, its goals and objectives will be gotten.