Implementación de un modelo de gestión bajo la metodología de Cuadro de Mando Integral en la EP Empresa Municipal de Agua Potable y Alcantarillado de la ciudad de Guaranda, provincia Bolívar para el período 2013-2014

Abstract

This research objective is to design and implement a management model, named Comprehensive Management Chart (CMC) in the Public Enterprise – Drinking Water and Sewerage Municipal Enterprise in Guaranda, in order to provide a management planning tool which presents inmediate information for decision-making, and it also allows to measure the degree of compliance with the company’s mission, vision and objectives whose core business is providing a vital service for human beings, therefore all its elements need to be evaluated to identify problems and find solutions for the benefit of its internal and external customers. For the development of this management tool, the current company’s situation was assessed with the employees support, who are directed involved in every activity related to the company, all supporting documents which show the company’s behavior during its twelve years of operation were also analyzed and once the required data was gathered, the Comprehensive Management Chart (CMC) development began, on the basis of strategic planning which was divided into objectives for the four Comprehensive Management Chart perspectives; financial, customers, internal processes, learning and growth and in each one of them strategic objectives were established, which are different, but interrelated, for the fulfillment of the production process of a good or service. These perspectives outline key points such as indicators, formulas, goals and initiatives which describe the enterprise macro objectives to be evaluated in order to determine the business development. Once the Comprehensive Management Chart (CMC) theoretical frame was defined, it was transferred to a computer program which provides the management an effective method to obtain clear and precise information on the company’s activities, and allows to measure the goals presented in the institution annual operating plan, as well as those planned in the four Administrations of the Public Enterprise – Drinking Water and Sewerage Municipal Enterprise in Guaranda (E-P. EMAPA-G).