Propuesta de un sistema de gestión de calidad a implementarse en el Instituto Ecuatoriano de Crédito Educativo y Becas (IECE) regional 3, cantón Riobamba, provincia de Chimborazo

Abstract

This work purposes the elaboration of a Quality Management System to implement n the Ecuadorian Institute of Education Credit and Scholarships (IECE in Spanish Abbreviation) Region 3, Riobamba Canton, Chimborazo Province. This work means to have a basis for consultation and guidance to the institution´s employees, to make a better performance in their activities. In the investigation and elaboration process to make this purpose, it has been used different tools and instruments of consultation as direct observation, surveys, bibliographic checking, and virtual investigation. It has been proposed a Quality Management System which is based on ISO 9001:200 form where there have been numbered 8 sections with the right applicable procedures. The implementation of this System will allow improving the activities and employees performance trough permanent training, besides it will allow to give an adequate work environment with the participation of each one of the employees for the quality goal achievement. It is recommended to the IECE Chairman to accomplish these recommendations purposed, leading to make him more diligent in his functions and showing a total satisfaction for the beneficiaries.