Elaboración de un modelo de gestión administrativo para mejorar el desempeño profesional del personal en la Cooperativa de Ahorro y Crédito Riobamba Ltda. periodo 2014 – 2015

Abstract

This study is intended to develope and administrative management model to improve the professional performance of human resourcess from the banking entity Cooperativa de Ahorro y Crédito Riobamba Ltda., and the proffessional service while on the job by means of the development of the organizational philosophy, the institutional diagnosis and the employee recruitment and screening phases. In this aim, the theorethical framework which contains the research fundamentals in regarding the problem to solve was structured at first, so that the necessary bibliographical information is presented in the corresponding section. The methodology used to carry out this research accounts for the inductive, deductive and analytic method and, the techniques used were the survey, interview and observations which were made by applying the proper tools such as questionnaires, interview and observation guides. The study results determined that the is a lack of an administrative management model and also a lack of professional training in regarding proffessional service while on the job. Thus, the scientific fundamental presented in the theorethical framework of this study will serve as a guideline to guide step by step on the procedures required for the development and implementation of the administrative management model which will allow the proffessional development in regarding, proffessional service while on the job. Therefore, from this research we can conclud that it is advisable to carry out a regular assessment of proffessional service while on the job, taking acount the theorethical framework for making decissions and also recommend the administrative management model of this study proposal for best result achivement, which will contribute to diminish the weakness in the administrative human resourcess management.