Plan de Organización para el Cuerpo de Bomberos de Riobamba, periodo 2013

Abstract

An organization plan for the Fire Department of Riobamba during 2013, has been raised, because this institution has several shortcomings in its organization, and it does not own administrative manual, profile, posts or tools for structuring and regulating its management model. The primary objective of this thesis is to develop several products that serve as tools for improving management in terms of efficiency, and quality in the Fire Department of Riobamba. This study was developed under the qualitative and quantitative research methodology, by applying interviews, surveys to internal users, which determined the current status of the institution. As a result of this study the design of the organic and functional structure has been obtained as well as the manual competency profiles and the curriculum design model for performing evaluation of human talent. It can be concluded that the applicability of the competence management model is strengthening everyday, this way it is helping to the organization administrative management and therefore it is improving their results, in the particular case of the Fire Department of Riobamba, it is regarded as a contribution for improving the organizational environment and organizational performance.